Paul Davis Restoration of San Antonio

We had water damage done to our home which affected the downstairs along with the flooring upstairs outside the bathroom where the leak happened. We contacted Paul Davis and they were very quick and responsive. We really liked them and decided to go with them. They immediately went to work removing all the damage and drying out the affected areas. I was told the whole job would take about a month. I figured double or even triple the time due to unforeseen things that could happen. The problems then started. They sent the supplement to the insurance but forgot half of it so it didn't get approved. *(Their response of unexpected damage is incorrect. It was brought up and pointed out from day 1. They just forgot to put it in the original supplement) I didn't find out that wasn't sent until 4 months later. The first group came in to fix drywall, the ceiling and painting. After about of month of sloppy and half done job Paul Davis decided to fire them. Then they brought in a second group to fix all the mistakes the first group did. Unfortunately they were about the same. Every one thing they fixed, the broke, or ruined 2 other things. Damage to personal property and expanded the area that needed to be fixed. While all this was still going, they decided to put in the new flooring upstairs and down. In my opinion this should be one of the last things done so the new flooring doesn't get damaged due to the additional works still needing to be done. Needless to say I have a ton of paint now all over the new flooring and dings in it as well. The flooring people they sent also did very shady work. Just as an example; the didn't move some furniture when they put in the new carpeting upstairs so when I did move it there was an existing patch of the old carpet still there. I could write forever on all the things that went wrong but who really wants to read that long of a novel. This is already to long. Summary... not one thing they did, did correctly and didn't have to be redone. At the time of me writing this, it has been 5 1/2 months and they are still not done. We are still waiting for them to fix the damage they did, replace personal items that were broken or went missing and waiting for the second supplement they had to do since they didn't do it correctly the first time.

Our misfortune put on us on a path with Paul Davis restoration. They have been compassionate, professional, punctual. They helped correct the water damage. We will entertain using their contractors to rebuild now clean up has been done correctly.

Paul Davis Restoration company took great care of me and my house when I had a bad kitchen leak. They were helpful and kept me posted regarding the progress of the mitigation. Mark was knowledgeable and honest and told me everything I needed to know about the status of my home.

I had the opportunity to have Paul Davis help me with my restoration project. My experience has been outstanding. I’m very impressed! Right from the start they were prompt, communicated well, and got the job done right!

I’m overly impressed with this company. Quick response, very professional, real thorough, and accommodating. Mark and his team, Jesus and Logan, were excellent. Jesus was especially impressive. He took the project seriously and ensured it was done right. Easy to work with and trustworthy. I hope never to have another need for restoration service, but I will definitely call on Paul Davis for help.